Welcome to Our FAQ Page
We know how important it is to feel confident and informed when choosing a place to care for your beloved pet. Whether you're a first-time visitor or a returning customer, this page is here to answer the most common questions about our dog and cat boarding services. From booking and vaccinations to daily routines and special care, we’ve covered everything you need to know for peace of mind. If you don’t see your question here, please feel free to contact us—we’re always happy to help!
FAQ
Opening Hours
Monday to Friday
8.30am to 12.00pm
4.00pm to 5.30 pm
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Saturday
9.00am to 12.00pm
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Sunday & Bank Holiday Monday
10.00am to 12.00pm
4.00pm to 5.30 pm
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No drop offs or collections on Christmas Eve , Christmas Day St Stephens Day or Easter Sunday
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What vaccinations are required?
Core vaccinations (often already part of standard puppy/adult vaccination schedules.
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Kennel Cough (Bordetella)
Because kennels are enclosed spaces and dogs are in closer contact, kennel cough (highly contagious respiratory infection) is a risk. We do require a vaccine against kennel cough be administered at least 3 weeks before the dog’s stay so that immunity is effective.
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Up‑to‑date boosters
​What should I bring for my pet's stay?
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Vaccination Certificate
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Must be up to date
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Your Dog's Regular Food
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Helps avoid upset stomachs from a sudden change in diet.
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Pack enough for the full stay, plus a little extra in case of delays.
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Medications (if applicable)
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Clearly labelled with your dog’s name and dosage instructions.
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Include written instructions from your vet if needed.
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Lead and Collar (with ID tag)
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In case staff need to walk your dog or transfer them.
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Emergency Contact Information
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Your details and a backup contact (someone local if possible).
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Vet contact details too.
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Do you provide food, or should I bring my own?
Yes you bring your own food
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Benefits of Bringing Your Own Dog’s Food:
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Prevents stomach upset: A sudden change in diet can cause digestive issues (vomiting, diarrhoea, etc.).
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Keeps routine consistent: Your dog will feel more comfortable eating what they're used to.
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Accommodates special diets: If your dog has allergies, sensitivities, or is on a vet-prescribed diet, it's essential to bring their food.
Can you administer medications?
Yes we do Things you need to know:
You must provide:
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The medication in its original packaging.
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Clear written instructions (dosage, timing, method of administration).
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Your vet’s contact details.
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Types of medication typically administered:
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Oral meds (tablets, capsules, liquids)
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Eye/ear drops
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Topical treatments (creams, ointments)
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Limitations:
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We may refuse to accept pets with serious medical conditions that require intensive or risky care.
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Always discuss your pet’s needs in advance, especially for conditions like diabetes, epilepsy, or recent surgery.
What happens if my pet gets sick or injured during their stay?
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At our kennel, your pet's health and safety are our top priority. If your dog or cat becomes unwell or is injured during their stay, we take immediate action to ensure they receive the care they need.
Here's What We Do:
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Immediate Assessment:
Our trained staff will closely monitor your pet and respond quickly to any signs of illness or injury. -
Contacting You:
We will contact you (or your emergency contact) right away to explain the situation and discuss next steps. -
Veterinary Care:
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If urgent, we will take your pet to your nominated vet, or to our on-call veterinary clinic if yours is unavailable.
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In an emergency, we will act in your pet's best interest without delay, even if we cannot reach you immediately.
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Costs:
Any veterinary costs incurred during your pet’s stay will be the owner’s responsibility and must be settled at pick-up (or directly with the vet, depending on the clinic). -
Medication or Special Care:
If your pet needs medication or additional care following treatment, we will follow your vet’s instructions to ensure their recovery continues smoothly.
How much does boarding cost?
From €18 per night per single dog/cat min 2 night stay
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From €25 per night for 2 dogs/cats sharing from the same family min 2 night stay
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1 night stays available subject to availability from €25 per night.
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Are there breed or size restrictions?
Breed Policy
We truly love and care for all animals, and we welcome a wide range of breeds at our kennels. However, for safety and insurance reasons, we are currently unable to accommodate German Shepherds or XL Bullies.
We understand this may be disappointing, and we hope for your understanding as we prioritise the well-being of all pets and staff in our care.
If you have any questions or would like help finding suitable alternatives, please don’t hesitate to get in touch.
